Contact information
CONTACT DESERT HARVEST
Desert Harvest - Potent. Powerful. Pure.
Thank you for your interest in contacting Desert Harvest. We're here to help with your questions about our products, orders, and services. Please review the contact information below and choose the method that best suits your needs.
📞 PHONE SUPPORT
Customer Service Hours:
- Monday - Friday: 8:00 AM - 4:00 PM Mountain Time
- Closed: Weekends (Saturday and Sunday) and all major U.S. holidays
Phone Numbers:
- Toll-Free (US & Canada): (800) 222-3901
- US & International: (406) 344-8993
- Additional Lines: 919-245-1853 | 207-610-6107
What to Expect:
- Our Customer Care Specialists are trained to assist with product questions, order status, returns, and general inquiries
- Call volume may be higher during peak hours, promotions, and holidays
- Please have your order number ready when calling about existing orders
- For faster service, have your account information available
Important Phone Support Notes:
- All calls are handled in English only
- We cannot provide medical advice or diagnosis over the phone
- Complex technical questions may require email follow-up for detailed responses
- We reserve the right to end calls that become abusive or threatening
📧 EMAIL SUPPORT
Please direct your inquiry to the appropriate department for fastest response:
General Inquiries:
- info@desertharvest.com - General questions, product information, customer service
Order Management:
- orders@desertharvest.com - Order status, order changes, shipping questions
Autoship Program:
- autoship@desertharvest.com - Autoship enrollment, modifications, cancellations, scheduling
Wholesale:
- wholesale@desertharvest.com - Wholesale accounts, bulk orders, distributor inquiries
Privacy & Legal:
- privacy@desertharvest.com - Privacy policy questions, data requests, GDPR inquiries
Technical Support:
- support@desertharvest.com - Website issues, account access, technical problems
Email Response Time:
- We strive to respond to all emails within 1-2 business days
- Response times may be longer during high-volume periods, holidays, and promotions
- Check your spam/junk folder if you don't receive a response within 2 business days
Email Guidelines:
- Include your full name, order number (if applicable), and detailed description of your inquiry
- Attach photos for product issues or damage claims
- Use clear, respectful language
- One inquiry per email for faster processing
🏢 BUSINESS ADDRESSES
Official Mailing Address:
Desert Harvest PO Box 1148 Whitefish, MT 59937 United States
Important Address Information:
- Use the Montana address for all official correspondence, returns, and payments
- Please allow 5-10 business days for mail processing
- Do not send perishable items or time-sensitive materials via mail
- We are not responsible for mail lost or delayed by postal service
- International money orders should be sent to the Montana address
- Include your contact information with all mailed correspondence
Return Shipping:
- All returns require prior Return Authorization (RA)
- Returns sent without RA will not be accepted or refunded
- Contact us first before returning any items
- See our Return & Refund Policy for complete return instructions
💳 ORDERING METHODS
How to Place an Order:
- Online: Visit DesertHarvest.com (recommended - fastest processing)
- Phone: Call (800) 222-3901 during business hours
- Fax: Send order form to 919-245-1857
- Mail: Send completed order form with payment to our Montana address
Payment Methods Accepted:
- Credit Cards: Visa, Mastercard, American Express, Discover
- Debit Cards: With Visa/Mastercard/Discover logo
- Personal Checks: (Order ships after check clears - allow 7-10 business days)
- Money Orders: US Dollars (USD) only
- Cash: (In-person or mail at customer's risk - not recommended)
Payment Methods NOT Accepted:
- Cryptocurrency
- Wire transfers
- Third-party payment apps (Venmo, PayPal, etc.)
- Foreign currency
- Expired or invalid credit cards
Payment Security:
-
CVV2 Security Code Required:
- 3-digit code for Visa, Mastercard, and Discover (back of card)
- 4-digit code for American Express (front of card)
- PCI DSS Compliant: Your payment information is secure and encrypted
- SSL Authentication: All transactions are protected with industry-standard encryption
- Secure Checkout: We never store complete credit card information
- Fraud Prevention: Orders may be verified to prevent fraudulent activity
Fax Orders:
- Fax Number: 919-245-1857
- Include complete order form with all required information
- Include payment information or indicate payment method
- Call to confirm fax was received
- Allow 1-2 business days for fax order processing
- Fax orders are processed during business hours only
Maximum Discounts:
- Maximum of three (3) discounts or promotional codes per order
- Discounts cannot be combined unless specifically stated
- Promotional codes must be entered at checkout
- Expired codes will not be honored
- Desert Harvest reserves the right to modify or cancel promotions at any time
🌍 INTERNATIONAL CUSTOMERS
Global Reach: We proudly serve customers in more than 42 countries worldwide.
Shipping Restrictions: Cannot ship to: Brazil, Germany, South Africa, Mexico, and other restricted countries
- Country restrictions are subject to change based on import/export regulations, customs restrictions, and carrier limitations
- Contact us to confirm if we can ship to your country
Important International Customer Information:
Language Requirement:
- All transactions must be completed in English only
- No translators available on staff
- We recommend using Google Translate or similar tools to facilitate communication
- Email correspondence must be in English
- Product labels and instructions are in English only
International Payments:
- Credit cards accepted in USD only
- International money orders must be in US Dollars (USD)
- Payment must clear before order ships
- We do not accept foreign currency or foreign checks
International Shipping:
- Customer responsible for all customs duties, taxes, and fees
- Delivery times are estimates only and may be extended by customs
- No insurance available for international shipments
- Shipping charges are non-refundable
- See our Shipping Policy for complete international shipping details
International Customer Responsibilities:
- Understand and comply with destination country import laws
- Provide accurate shipping address in English or Roman alphabet
- Pay all customs fees, duties, and taxes
- Track package through local postal service after customs clearance
- Accept all risks of international shipping
🚚 PROCESSING & SHIPPING
Processing Time:
- Standard Processing: 3 business days for all orders
- Processing time is separate from shipping time
- Orders placed on weekends or holidays process next business day
- High-volume periods may extend processing time
Order Tracking:
- You will receive order confirmation email when order is placed
- You will receive shipping confirmation with tracking when order ships
- Track your package on carrier's website
- Contact us if you don't receive confirmation emails
Shipping Options:
- Multiple domestic and international shipping methods available
- FREE shipping for US & Canada Autoship customers
- See our Shipping Policy for complete details
📋 RETURNS POLICY
Return Requirements:
- Contact us within 30 days of delivery for any issues with your order
- Return Authorization (RA) required for all returns
- Returns sent without RA will NOT be accepted or refunded
- Items must be in original, unopened, resalable condition (unless defective)
How to Request a Return:
- Contact us via phone or email within 30 days of delivery
- Provide order number and reason for return
- Receive Return Authorization (RA) number and instructions
- Ship item back according to provided instructions
- Refund processed after return is received and inspected
Non-Returnable Items: For health, safety, and hygiene reasons, certain items cannot be returned:
- Opened supplement bottles
- All skincare items (opened or unopened)
- Pelvic health products
- CBD/Hemp products
- Books
- Lunation® Underwear
- Items purchased through Amazon or unauthorized sellers — Desert Harvest is no longer sold on Amazon (April 2026). Please order direct at desertharvest.com.
See our complete Return & Refund Policy for full details
📱 SOCIAL MEDIA & ONLINE PRESENCE
Stay connected with Desert Harvest:
- Facebook: Follow for updates, health tips, and community support
- Twitter: Get the latest news and product announcements
- Pinterest: Find health and wellness inspiration
- Instagram: See our products and customer stories
- TikTok: Quick tips and educational content
Social Media Guidelines:
- We monitor social media during business hours only
- For order questions or customer service, contact us directly via phone or email
- Social media messages may have delayed response times
- We reserve the right to remove inappropriate comments or block users
❓ FREQUENTLY ASKED QUESTIONS
When will I receive a response to my inquiry?
- Phone: Immediate during business hours
- Email: 1-2 business days
- Social Media: 2-3 business days
Can I visit your location in person?
- We operate primarily through mail order and online sales
- In-person visits require advance appointment
- Contact us to schedule if needed
How do I check my order status?
- Email orders@desertharvest.com with your order number
- Call (800) 222-3901 during business hours
- Check tracking information sent via email
What if I need to change my order?
- Contact us immediately
- Changes may not be possible once order is processing
- Changes cannot be made once order has shipped
Do you provide medical advice?
- No, we do not provide medical advice or diagnosis
- Consult your healthcare provider with medical questions
- Our staff can provide product information only
⚠️ IMPORTANT DISCLAIMERS
FDA Disclaimer: These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Not Medical Advice: Information provided by Desert Harvest staff is for educational purposes only and does not constitute medical advice. Always consult with your healthcare provider before starting any new supplement regimen.
No Doctor-Patient Relationship: Contacting Desert Harvest does not create a doctor-patient or healthcare provider-patient relationship. We are a supplement company, not a medical practice.
Medical Emergencies: If you are experiencing a medical emergency, call 911 immediately. Do not contact Desert Harvest for emergency medical situations.
Product Information: While we strive for accuracy, product formulations, descriptions, and availability are subject to change without notice.
Customer Service Limitations: Our customer service team can provide: ✓ Product information and specifications ✓ Order status and shipping information ✓ General supplement usage guidance ✓ Return and refund assistance
Our customer service team CANNOT provide: ✗ Medical advice or diagnosis ✗ Treatment recommendations ✗ Drug interaction information (consult pharmacist) ✗ Personalized health plans ✗ Legal or financial advice
🔒 PRIVACY & DATA PROTECTION
Your Privacy Matters:
- We respect your privacy and protect your personal information
- We do not sell or share customer information
- All communications are confidential
- See our Privacy Policy for complete details
- Contact privacy@desertharvest.com for privacy questions or data requests
Communication Preferences:
- You may opt out of marketing emails at any time
- Transactional emails (order confirmations, shipping notifications) cannot be opted out
- Contact us to update your communication preferences
⚖️ LEGAL NOTICES
Right to Refuse Service: Desert Harvest reserves the right to refuse service, terminate customer accounts, or restrict communications with any individual for any reason, including but not limited to:
- Abusive, threatening, or disrespectful behavior toward staff
- Fraudulent activity or payment issues
- Violation of our Terms & Conditions
- Excessive returns or abuse of policies
- Providing false or misleading information
Communication Standards: All communications with Desert Harvest staff must be:
- Respectful and professional
- Free from profanity, threats, or harassment
- Relevant to legitimate business purposes
We reserve the right to terminate communication with individuals who violate these standards.
Recording Notice: Phone calls may be monitored or recorded for quality assurance and training purposes.
Response Time Disclaimer: While we strive to respond promptly, response times are not guaranteed. We are not liable for delays in responding to inquiries.
Limitation of Liability: Desert Harvest is not liable for any damages arising from delayed responses, miscommunications, or inability to contact us during non-business hours.
📍 CONTACT INFORMATION SUMMARY
Main Contact:
- Phone: (800) 222-3901 (US & Canada Toll-Free)
- Phone: (406) 344-8993 (International)
- Email: info@desertharvest.com
Mailing Address: Desert Harvest PO Box 1148 Whitefish, MT 59937 United States
Hours: Monday - Friday, 8:00 AM - 4:00 PM Mountain Time Closed weekends and U.S. holidays
Website: DesertHarvest.com
Desert Harvest, Inc.
© 1993 – 2025 Desert Harvest, Inc. All rights reserved.
Medical Disclaimer: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. The information on this page is for informational purposes only and is not intended as a substitute for advice from your physician or other healthcare professional.