Product Returns
Desert Harvest Returns & Refunds Policy
We want you to be completely satisfied with your Desert Harvest purchase. If you are unhappy with your order, you can contact us to see if you qualify for a Return Authorization. All returns require prior authorization to ensure a smooth refund process.
How Our Returns Process Works
Step 1: Contact Us Within 30 Days
Contact our customer service team within 30 days of delivery to request a Return Authorization. Call 800-222-3901 or email info@desertharvest.com with your order details.
Step 2: Receive Your Authorization Number
Our team will review your request and provide you with a Return Authorization Number (RMA) if your return qualifies under our policy. Returns without authorization will not be accepted.
Step 3: Ship Your Items Back
Package your sealed products securely and ship them back to us using the return instructions provided with your Return Authorization Number. Keep your tracking information for reference.
Step 4: Receive Your Refund
Once we receive and process your return, your refund will be issued to your original payment method within 5-10 business days. Refunds are calculated as product price minus shipping costs.
Contact Information for Returns
Returns sent without prior Return Authorization will not be refunded. Please contact us before returning any items.
Phone: 800-222-3901 or 719-370-1972
Email: info@desertharvest.com
Important: Please notify us of any issues with your order within 30 days of delivery. After 30 days, orders cannot be adjusted or returned.
Standard Return Policy
- Sealed bottles of supplements are eligible for refund at the total price you paid for the product, minus shipping costs
- All refunds are less shipping costs, including undelivered shipments returned to Desert Harvest
- Returns will be refunded to the original payment method or credit card charged in USD
- Return Authorization must be obtained before shipping items back
Autoship Returns Policy
- Autoship customers will be charged a minimum $6.00 restocking fee for any items returned
- If you cancel your autoship subscription in less than three orders, you will be assessed a cancellation fee
- Autoship returns must follow the standard 30-day notification requirement
For complete autoship and shipping information: Shipping & Autoship Policy
Amazon Purchase Returns
- All Amazon purchases are non-returnable, non-exchangeable, and non-refundable
- Undelivered Amazon purchases may be subject to restocking fees
- For Amazon order issues, please contact Amazon customer service directly
Non-Returnable Products
The following Desert Harvest products are non-returnable, non-exchangeable, and non-refundable for hygiene and safety reasons:
- All Sexual and Pelvic Health Skincare products
- EZMagic Pelvic Therawands
- Books and printed materials
- Lunation Life-Proof Underwear
Wholesale Returns
Desert Harvest does not accept any wholesale returns. All wholesale sales are final.
For wholesale ordering and shipping questions: Wholesale Inquiries or contact wholesale@desertharvest.com
Frequently Asked Questions About Returns
How long do I have to return a product?
You must notify us of any issues with your order within 30 days of delivery. After 30 days, orders cannot be adjusted or returned.
Do I need authorization before returning items?
Yes, Return Authorization is required for all returns. Returns sent without prior authorization will not be refunded. Please contact us at 800-222-3901 or info@desertharvest.com to obtain your Return Authorization number before shipping items back.
Can I return opened products?
Only sealed bottles of supplements are eligible for return and refund. Opened supplement bottles cannot be returned. Additionally, certain product categories including Sexual and Pelvic Health Skincare, EZMagic Pelvic Therawands, Books, and Lunation Life-Proof Underwear are non-returnable.
How will I receive my refund?
All refunds are processed to the original payment method or credit card used for the purchase. Refunds are issued in USD and are calculated as the product price minus shipping costs. Please allow 5-10 business days for refunds to appear in your account.
Are there any restocking fees?
Autoship customers will be charged a minimum $6.00 restocking fee for any returned items. Standard retail purchases do not incur restocking fees. Undelivered Amazon purchases may also be subject to restocking fees.
What if my order was damaged or incorrect?
If your order arrives damaged or you receive incorrect items, please contact us immediately at 800-222-3901 or info@desertharvest.com within 30 days of delivery. We will work with you to resolve the issue as quickly as possible.
Can I return items purchased from Amazon?
No, all Amazon purchases are non-returnable, non-exchangeable, and non-refundable. For issues with Amazon orders, please contact Amazon customer service directly through your Amazon account.
What happens if I cancel my autoship subscription?
If you cancel your autoship subscription in less than three orders, you will be assessed a cancellation fee. Additionally, any returned autoship items are subject to a minimum $6.00 restocking fee. For complete details, please review our Shipping & Autoship Policy.
Still Have Questions?
For additional ordering and shipping questions, visit our Shipping & Autoship Policy or contact our customer service team at info@desertharvest.com or call 800-222-3901.
Our team is here to help ensure your complete satisfaction with Desert Harvest products.